基于服务设计理念的智能机器人道路救援模式研究
李洲荣1,2，钱雅楠1，谷雨2
（1.重庆工程学院，重庆 400056；2.重庆迪科汽车科技集团有限公司，重庆 400051）
摘要：针对占道车辆进行快速救援的问题，提出了一种新的道路救援解决方案。研究从服务设计视角探索高效道路救援新方案，并利用成熟的科学技术手段实现道路救援功能，同时在道路救援过程中让汽车使用者共同参与，在有效缓解道路拥堵的同时提升用户受援体验感。研究过程主要以服务设计视角审视道路救援现状，提出问题并归纳服务蓝图，在痛点与触点交互中聚焦到救援机器人创新设计，通过需求、功能、应用场景等分析得到救援机器人概念设计方案。最终通过本研究提出的道路救援服务设想，以智能道路救援机器人为载体，为道路救援服务发展提供理论参考。
关键词：服务设计；道路救援；救援模式；智能机器人
中图分类号：TB472 文献标志码：A doi：10.3969/j.issn.1006-0316.2023.07.008
文章编号：1006-0316 (2023) 07-0051-07
Intelligent Robot Road Rescue Based on Service Design Concept
LI Zhourong1,2，QIAN Yanan1，GU Yu2
( 1.Chongqing Institute of Engineering, Chongqing 400056, China; 2.Chongqing Dike Auto Technology Group Co., Ltd., Chongqing 400051, China )
Abstract：A new road rescue solution is proposed with the aim of quick rescue for road occupying vehicles. This research explores efficient road rescue schemes from the perspective of service design, which achieves the road rescue functions with mature scientific and technological means. At the same time, car users can participate in the road rescue process, which effectively alleviates road congestion and improves users' experience of receiving assistance. First, it mainly reviews the current situation of road rescue from the perspective of service design, raising research questions and summarizing the service blueprint. Then it focuses on the innovative design of rescue robot and obtains the conceptual design scheme of rescue robot through the analysis of requirements, functions and application scenarios. Finally, the idea of road rescue service with intelligent road rescue robot is proposed. The research provides a theoretical reference for the development of road rescue services.
Key words：service design；roadside assistance；rescue mode；intelligent robot
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收稿日期：2022-7-27
基金项目：2021重庆市教委科研基金（KJQN202105205）
作者简介：李洲荣（1984－），男，重庆人，硕士研究生，讲师，主要研究方向为工业设计、绿色设计，E-mail：35168072@qq.com。
（1.重庆工程学院，重庆 400056；2.重庆迪科汽车科技集团有限公司，重庆 400051）
摘要：针对占道车辆进行快速救援的问题，提出了一种新的道路救援解决方案。研究从服务设计视角探索高效道路救援新方案，并利用成熟的科学技术手段实现道路救援功能，同时在道路救援过程中让汽车使用者共同参与，在有效缓解道路拥堵的同时提升用户受援体验感。研究过程主要以服务设计视角审视道路救援现状，提出问题并归纳服务蓝图，在痛点与触点交互中聚焦到救援机器人创新设计，通过需求、功能、应用场景等分析得到救援机器人概念设计方案。最终通过本研究提出的道路救援服务设想，以智能道路救援机器人为载体，为道路救援服务发展提供理论参考。
关键词：服务设计；道路救援；救援模式；智能机器人
中图分类号：TB472 文献标志码：A doi：10.3969/j.issn.1006-0316.2023.07.008
文章编号：1006-0316 (2023) 07-0051-07
Intelligent Robot Road Rescue Based on Service Design Concept
LI Zhourong1,2，QIAN Yanan1，GU Yu2
( 1.Chongqing Institute of Engineering, Chongqing 400056, China; 2.Chongqing Dike Auto Technology Group Co., Ltd., Chongqing 400051, China )
Abstract：A new road rescue solution is proposed with the aim of quick rescue for road occupying vehicles. This research explores efficient road rescue schemes from the perspective of service design, which achieves the road rescue functions with mature scientific and technological means. At the same time, car users can participate in the road rescue process, which effectively alleviates road congestion and improves users' experience of receiving assistance. First, it mainly reviews the current situation of road rescue from the perspective of service design, raising research questions and summarizing the service blueprint. Then it focuses on the innovative design of rescue robot and obtains the conceptual design scheme of rescue robot through the analysis of requirements, functions and application scenarios. Finally, the idea of road rescue service with intelligent road rescue robot is proposed. The research provides a theoretical reference for the development of road rescue services.
Key words：service design；roadside assistance；rescue mode；intelligent robot
———————————————
收稿日期：2022-7-27
基金项目：2021重庆市教委科研基金（KJQN202105205）
作者简介：李洲荣（1984－），男，重庆人，硕士研究生，讲师，主要研究方向为工业设计、绿色设计，E-mail：35168072@qq.com。
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